Support boundariesįor technical support, please contact the customer support of your Operator Connect Operator first. To learn more, see Understand Microsoft Teams and Skype for Business coexistence and interoperability.įor a list of operators participating in the Microsoft Operator Connect Program and the countries or regions where their service is available, see the Microsoft 365 Operator Connect directory.
Note that the user needs to be in TeamsOnly mode, but your entire organization does not. To learn more, see What is Phone System? and Assign Teams add-on licenses to users. To enable phone number assignments with Operator Connect, make sure your users are: Operators provide technical support and shared service level agreements to improve support service, while direct peering powered by Azure creates a one-to-one network connection for enhanced reliability. You can quickly connect to your operator and assign phone numbers to users -– all from the Teams admin center.Įnhanced support and reliability. Your operator manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management.įaster, easier deployment. You keep your preferred operator and contracts, or choose a new one from a selection of participating operators to meet your business needs. Leverage existing contracts, or find a new operator. The Operator Connect program provides the following benefits: With Operator Connect, if your existing operator is a participant in the Microsoft Operator Connect Program, they can manage the service for bringing PSTN calling to Teams.
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If you decide Operator Connect is the right solution for your organization, after reading this article, see Configure Operator Connect. CenturyLink is a telecommunications company that offers high-speed internet, fiber, voice, phone, and TV services for both residential and small business customers. You want to find a new operator to enable calling in Teams. Your preferred operator is a participant in the Microsoft Operator Connect Program. Microsoft Calling Plan isn't available in your geographic location. Operator Connect might be the right solution for your organization if: This article describes benefits and requirements, and provides a link to the operators participating in the Microsoft Operator Connect Program. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options. Table 2 lists the product part numbers affected by this announcement. Operator Connect is another option for providing Public Switched Telephone Network (PSTN) connectivity with Teams and Phone System. Customers will continue to receive phone support from the Cisco Small Business Support.
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